It all started a couple of weeks ago when a friend asked me if I could scan and print some of her slides. No problem Von Miller Youth Jersey , I said.
Boy, was I mistaken....
As it turns out, I seldom use my scanner for slides. And no matter how many different 'Kathy' techniques I tried to get it to work, nothing. I even resorted to reading the online manual (what was I thinking?). Still didn't work.
After several (okay, many!) bull-headed attempts to figure it out myself, I called the Epson tech help line.
The good news, they actually answered the phone near midnight. The bad news? My scanner was out of warranty John Elway Youth Jersey , so I'd have to pay $9.95 for their tech service.
I was pretty desperate, so $9.95 seemed a bargain. And indeed, I got the help I needed. I was, once again, a happy pup.
Didn't think about it again until the telemarketer called today....
1 - Good For Me
Before the call, I had virtually no attention on Epson, my scanner Dre'Mont Jones Womens Jersey , or the slides that are now beautifully printed.
And I must say, when I answered the phone and heard, "Is this Kathleen?" (my first clue that it's not a friend calling!), I was a little annoyed.
For whatever reason, I didn't hang up. And I answered all the rep's questions about my experience with the Epson tech guys.
I was reminded that I didn't call just once, but twice - when I had some follow-up questions a few days later.
The call reminded me how great it was to be able to access their tech support 24 hours a day. (Is it just me, or do you Drew Lock Womens Jersey , too, find that everything breaks down in the middle of the night?)
And the quick survey made me think back to the beautifully printed artwork that I scanned from my friend's slides.
Gotta say, I felt really good when I hung up the phone!
2 - Good For Them
What's in it for Epson?
Well, if even half of their calls today end in another smiling customer like me, they're doing great!
They're also getting valuable feedback that can help them improve their tech support, and their products.
Who knows if the two tech guys I spoke with last week were one "5" on the survey away from getting fired, or getting a promotion? I'd like to think that my positive feedback helped them personally Dalton Risner Womens Jersey , in some small way.
It's a win-win situation. And I like that.
3 - Make a Habit of Hugging Your Customers
Yes, I could have emailed Epson and told them how helpful their tech guys were. But I didn't.
Which got me thinking....
How often do we actually take the time to "hug" our customers and supporters?
We might:
- call someone who's just bought one of our products, and thank them for their purchase
- call a participant the week after our teleclass to see if they have any questions
- write a quick thank-you note to someone who's been supporting us
- thank someone, in writing, for their help with a project
- write to thank someone for coming to live workshop
- surprise an especially good customer with a small gift (free RealAudio download of a teleclass, for example)
- ask our best customers for feedback about our product, or our service
- take the time to be grateful Noah Fant Womens Jersey , and find ways to let people know about it!
Thanking our customers isn't just good for the soul. It's good business.
I'll be hugging lots more often - and more deliberately - in the future. I hope you'll join me.
Addiction Freedom Secrets - 4 Stages of Self-Esteem Self Help Articles | May 31, 2009 Why your low level self-esteem has everything to do with your addiction and how launch it through the roof!
The mainstream approach to addiction recovery consists of two primary components, neither of which yields better than a 5-7% success ratio, nor do they address self-esteem related issues.? If you?re like most, you may not realize that 98% of all addiction treatment options utilize Cognitive Behavioral Therapy andor the Twelve-Step Program as their primary modalities. Ironically, both of these approaches fail to properly address low levels of self-esteem. Instead, they offer counterproductive principles of stoicism and powerlessness which further exacerbates the situation. At this point Royce Freeman Womens Jersey , you may be asking what a low level of self-esteem has to do with addiction. Well, the answer is everything! You see, the root cause of addiction is the emotional trauma caused by family dysfunction. These patterns of control, abuse, and part-time parenting rob a person of their personal power and undermine self-esteem. And, it?s no secret that individuals suffering from addiction not only have a low level of self-esteem, but they also live in a world of self-blame and shame. I like to call this condition ?Wounditis!?? Commonly Courtland Sutton Womens Jersey , they blame themselves for their family?s dysfunctional behavior. As an example, ?My Mother verbally abused me by constantly telling me I was worthless, stupid, and ugly, but she?s right, I am!? Or, ?My Father bludgeoned me with a hockey stick on a regular basis and broke my bones Bradley Chubb Womens Jersey , but I was a bad kid and deserved it!? This type of self-blame destroys ones self-esteem and drives addictive behavior. Obviously, the two individuals mentioned above don?t love themselves, and they view themselves as being flawed and worthless, which by the way is absolutely untrue and ridiculous! However, the more someone tells you that you are worthless, the more you begin to believe them! Let?s face it! If you really loved yourself and were brimming with self-esteem, would you be drinking destructively or abusing drugs? Therefore Phillip Lindsay Womens Jersey , if you want to overcome your addiction, you?re going to have to seek the truth through liberation and restore your self-esteem through empowerment.
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